Customer Service Agent (Passenger Services) Job at Swissport International Ltd. – in Dublin, County Dublin

Primary LocationEurope-IE-Dublin-Dublin Airport (DUB)


Unposting DateFeb 13, 2022, 10:59:00 PM

OrganizationGround Handling

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

These are permanent positions with a starting rate is €11.56 per hour on a 30 hours a week contract. You must have the right to live and work in Ireland to be eligible for these roles. .

Job Responsibilities

Assist passengers with self-service check-in kiosks

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and quarantine as required

Make public address announcements as required

Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements

Comply with Swissport Standard Operating Procedures (SOP’s)

Operate computers and specialist equipment such as air-bridge, scanners and airline specific software

Produce work-related documentation when required

Maintain the highest standards of safety and security at all times

Other duties as assigned

Qualifications & Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)

Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Ability to speak and understand the English language

Ability to travel to the airport at times where public transport is not available

Excellent communication skills (written and verbal)

Must be able and willing to type and learn airline specific computer systems

Ability to follow processes and procedures and apply flexible approach when required

Willingness to work in inclement weather if required

Passionate about customer service

Commitment to continuous improvement

Self motivated and able to work independently

Previous experience working in an aviation environment is desired

Ability to speak additional languages is desired

Swissport is an equal opportunities employer, for further information on this, please visit www.joinswissport.com.

About the Company

Company: Swissport International Ltd. –

Company Location:  Dublin, County Dublin

Estimated Salary:

About Swissport International Ltd. -