Customer Service Agent Level 1 Job at McMurray Aviation in Fort McMurray, AB

The Customer Service Agent 1 (CSA1) position is the training probationary period for the applicant. The probationary period will take a minimum of three months. After three months applicant will undergo an employee evaluation and see if they qualify for the Customer Service Agent 2 position.
Basic Function
The basic function of the Customer Service Agent 1 is to answer the phones, book flights/seats, and perform basic dispatch duties for McMurray Aviation. They are required to interact in customer service and assist in administrative duties as directed by management.
In order to qualify for this position the applicant must meet the following criteria:

  • Have Their High School Diploma or the equivalent to
  • Have either an Office/Business Administration Certificate or at least three years of experience in an office administration role.
  • Must be experienced and Current with Microsoft Office
  • Have a pilots license or interest in the aviation field (preferred)

Programs Used
The applicant will be using/taught how to use the following programs:

  • Skyline: A remote server-based program used for our Fort Chipewyan scheduled flights. This program is used to book seats, receive freight and print waybills, and manifest our passengers.
  • GFO: Used to dispatch, and schedule aircraft for pilot purposes. (ex. Flight training, chartered flights, etc.)
  • Quickbooks: Used to make sales receipts for flights/training not used by Skyline.

Work Environment
McMurray Aviation is a very fast-paced industry. The applicant must be able to adapt to sudden changes, make fast decisions, and remain calm and pleasant. Most of the time your shift will take place in an office environment but may be required to help receive freight on occasion.


  • Vision care
  • Dental care
  • Casual dress
  • Disability insurance
  • Flexible working hours
  • Company events & social hours
  • On-site parking

Job Type: Full-time

Salary: $18.00-$18.01 per hour


  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

COVID-19 considerations:
We’ve installed clear plastic barriers around the desks that interface with the public.

COVID cleaning is shared amongst the staff. The CSA is responsible for wiping down the lobby, public bathrooms, outdoor furniture, door knobs, etc.


  • Customer Service: 1 year (Required)
  • dispatching: 1 year (Preferred)


  • Fort McMurray, AB (Required)

Job Duties:

  • Answer incoming customer inquiries
  • Other duties as requested

Work remotely:

About the Company

Company: McMurray Aviation

Company Location:  Fort McMurray, AB

Estimated Salary:

About McMurray Aviation