Customer Service Agent/ Fueler Technician Jobs in Saint Paul, AK at TDX
Title: Customer Service Agent/ Fueler Technician
Location: Saint Paul, AK
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following responsibilities are associated with this job role:
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through the airport as required
Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all federal aviation rules and regulations as well as airport authority and carrier security requirements
Comply with St. Paul Fuel Standard Operating Procedures (SOP’s)
Operate computers and specialist equipment such as scales, scanners and airline specific software
Produce work-related documentation when required
Maintain the highest standards of safety and security at all times
Other duties as assigned
JOB SUMMARY FOR FUEL Technician:
Responsible for fueling of marine vessels, residential and commercial accounts, and aircraft in a safe and efficient manner. Assist with fuel equipment upkeep/repair, and infrastructure maintenance and/or upgrades.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Fueler for operations on St Paul Island fueling aircraft, crab and fishing boats, residences and commercial buildings.
Perform fueling in safe and efficient manner.
Perform daily Quality Control checks on equipment
Perform Quality Control checks on fuel supply as required
Maintain equipment in clean and functional condition.
Responsible for accurate accounting of fuel transactions.
Ensure the correct loading and balancing of fuel.
Operate fuel trucks, and stationary dispensing system to fuel aircraft
Assist if needed in support of aviation ground support services by assisting in all facets of the ground handling operation, including, but not limited to baggage/cargo handling, ground support equipment operations and maintenance, customer services and support, and aircraft de-icing.
Assist with other functions related to the maintenance of SPF operations and infrastructure.
Other duties as assigned.
QUALIFICATIONS AND COMPETENCIES
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Commitment to continuous improvement
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Minimum age of 18.
Experience working safely on airport properties.
Experience with all ground support services SPF offers.
Valid driver’s license.
Ability to consistently lift 50 pounds.
Must be able to bend, stoop, squat, reach, and grasp.
Typing speed of at least 25 WPM.
This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.
Equal Opportunity Employer/Shareholder Preference
St. Paul Fuels (SPF) is a subsidiary of TDX and is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and SPF grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation may be required.
If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.
To request an accommodation, contact an HR representative at (907) 278-2312 or at [email protected]