Customer Service Agent Jobs in Providence, RI at Aston Carter

Title: Customer Service Agent

Company: Aston Carter

Location: Providence, RI

Hiring ASAP: Customer Service Agent* Searching for extremely professional candidates that are looking for a foot in the door opportunity to a worldwide company that is stable enough to have experienced no layoffs due to the COVID-19 pandemic. For the time being, this is a fully remote role that does plan to transition to an in office schedule for anyone commutable to Quincy, MA. There are no set dates for now to go back into the office but that is the plan. Anyone outside of MA would be working remotely permanently.

What is the company looking for?*

At the end of the day, they are looking for people that are extremely passionate in customer service who can provide “white glove” and roll out the red carpet for their customers

What does the job entail?:*

Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter information into internal system

Provide direct guidance and assistance to clients regarding company products, services and requests

Take ownership of potential problems, offering creative solutions through to completion/resolution

Exercise prompt and concise communication with clients and interdepartmental partners

Candidates will be responsible for providing the highest level of customer service to clients who are booking trips through the company, working with high-net-worth individuals – emphasis on providing a “white glove” customer service experience!

The ideal candidate is a team player (works well as a member of a group), detail-oriented (capable of carrying out a given task with all the details necessary to get the task done right the first time), and dedicated (devoted to a task, purpose, or mission with loyalty and integrity)

This is not a typical customer service role – candidates must possess excellent problem-solving skills, confidence, sound skills in decision making, be able to work under pressure, and handle angry clients if issues arise

This position is admin/office-based with a mixture of communication via phone and email with clients

Top Performer skills and experience:*

Ability and passion to provide high quality customer service

Ability to withstand significant pressures driven by volume, pace, and challenging interactions

Aviation industry experience

Other skills and experience:*

Candidates must be passionate about customer service and providing white-glove customer service experiences and go above and beyond for clients

Excellent communication skills (verbally and written)

Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask

Ability to handle confidential information is critical

Proficiency with computers is mandatory (Microsoft Suite)


High School Diploma or equivalent required

College Degree preferred but not required

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 compan…

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About Aston Carter