Customer Program Manager (Remote Canada) Job at Celestica – in Remote
City: Remote Employee Canada
The Customer Program Manager will act as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits.
Performs tasks such as, but not limited to, the following:
Acts as the primary interface between the customer and the company for managing and driving tactical execution to achieve planned revenue/profits and account goals.
Works closely with Manufacturing and Design Engineering for day-to-day activities of customer accounts to ensure that product deliveries are on time, product quality is maintained, and programs are on schedule.
Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
With guidance from more experienced team members, manages current and planned programs to achieve planned revenue and account goals.
Communicates frequently with customers to help ensure satisfaction with the company and the products.
Receives and resolves customer issues and complaints.
Monitors the impact on inventory of order changes.
Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Business travel upto 25% (North American & Asia)
A proactive team player that takes the initiative to remove obstacles and get things done.
Enjoys working closely with customers and team members to solve new, complex challenges and ensure complete satisfaction.
In-depth knowledge of the manufacturing process, planning and scheduling requirements, and global supply chain.
In-depth knowledge of the business issues associated with manufacturing PCBs.In-depth knowledge of product pricing, contracts and contract negotiations.
Thorough understanding of business risks and price make up (Value add and Materials) .
Excellent customer contact, relationship building, negotiation and problem resolution skills.
Good presentation, database management and computer skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines and fast paced environments
Three to five years of relevant experience
Bachelor’s degree preferably in a technical field, or consideration of an equivalent combination of education and experience.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
About the Company
Company: Celestica –
Company Location: Remote