Customer / Guest Service Agent Job at Maintair Aviation – in Ottawa, ON
Customer Service Representatives (CSR’s) work under the direction of the
Owner/Operator and/or Manager (ATW) and/or Supervisors and ensure passengers &
customers are handled according to specific company policies & procedures. They are a part of
the overall Maintair Family. They will support and work alongside all areas of the company and
foster the team atmosphere of Maintair. Quality customer service, attention to detail, company
procedures, safety and team work are key components to be a successful agent. The ideal
candidate must possess solid verbal and written communication skills, be energetic, outgoing,
understanding and accepting of change. They must also be flexible and able to deal with the
adapting nature of aviation.
DUTIES AND RESPONSIBILITIES:
Provide quality customer service to a variety of customers including: travelling
passengers, travel agencies, corporate customers, and other internal and external
Answer phones/emails, give out fare & schedule info, take & create reservations, etc.
Filing, handling cash, taking electronic payments and preparing cash reports.
Greeting flights, making announcements (boarding calls, paging passengers).
Work through flight IROPs as required.
Work through flight baggage issues as required.
Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.
Perform Turn, RON and Ad-Hoc flight requirements as needed.
Provide cabin cleaning as needed, per carrier specifications.
Load catering/commissary/ice as required.
Brew and load coffee/hot water jugs as required.
Assist with on-board catering requirements as required.
Operate jetways, per air carrier and airport policies.
Update internal operations requirements.
Provide daily or shift reports to supervisors and/or management.
Complete customer luggage deliveries in company vehicle as required.
Other duties as assigned by management.
QUALIFICATIONS AND REQUIREMENTS:
Minimum College education or equivalent experience.
Must be able to apply and secure an Airport Restricted Area Pass (RAIC).
Clean criminal record required.
Ability to pass a personal health test (if required).
Knowledge of aviation and its related terms, short forms and verbiage.
Ability to speak and understand more than the English language would be an asset but not required.
Working knowledge of Microsoft Office, Windows, Google & Google Suite and general computer programs.
Computerized Reservations System (CRS) – Navitaire, AmeliaRes, Sabre would be an asset but not required.
Previous airline and/or in person customer service experience would be an asset.
Must have excellent customer service skills.
Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.
Must adhere to all company provided procedures and company policy manual.
PPE required is provided to employee.
50c/50e cost share on parkas & winter jackets.
50c/50e cost share on all uniform requirements.
Access to staff travel benefits (if available).
RAIC Security Fee Deposit may be required.
About the Company
Company: Maintair Aviation –
Company Location: Ottawa, ON