Overview

Customer Account Specialist Jobs in Miami, FL at Meggitt

Title: Customer Account Specialist

Company: Meggitt

Location: Miami, FL

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defense and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.

These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Job DesignationSubject matter expert and point of escalation for all account Specilists. Provides support and prioritization for team through best practices. Responsible for training new team members and maintaining departmental SOPs. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings & upselling, RMA’s, credits, reports, follow-up/status and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Job Core Responsibilities

Analysis of customer accounts with strategies to best support team. Analyzes and tracks progress against KPIs and provides report out of gap analysis. Manage Aftermarket Spares’ customer accounts; quoting, purchase-order review, bookings, upselling, credits, returns, reports, follow-up/status, resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +. Actively participate in DLA’s. Build internal and external relationships, collaborate with all teams to hit budgets, fill gaps, drive orders & sales.

Lead and participate in the development of a full-scope Americas Sales Team.

Travel for the Company as required:

Industry Conferences/Trade-shows

Sales Meetings

Customer, Partner & Meggitt-Site Visits

Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.

Lead process improvement initiatives as required with their respective customer base.

Participate in creating, maintaining, changing, executing, training on and documenting Standard Work.

Job Specifications

Education Level: (Required): Bachelor’s Degree or equivalent experience

Field Of Study/Area Of Experience

5+ years of experience in Customer-Service/Inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.

Must be a U.S. person: U.S. citizen or permanent U.S. resident.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in…

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About Meggitt