Consumer Claims Paralegal Job at easyJet in Luton Airport



Responsible for supporting the management, coordination and processing of consumer legal challenges, with a focus on mediation/ADR cases against easyJet as a result of operational disruption.

Assisting easyJet’s French Legal Advisor to manage the processing of legal claims received by easyJet from legal representatives or customers claiming compensation and requesting refunds for delays and cancellations.

The role holder will help to ensure that consumer claims for delays/ cancellations are immediately assessed to determine those cases which should or should not be legally challenged.

The role holder will help manage all ADR cases (such as conciliations) and will assist the customer service teams with complex pre-action cases

The role holder will be responsible for ensuring easyJet databases, systems and reports are accurately updated and key data disseminated across the business.


To help manage the processing of legal claims received by easyJet from legal representatives or customers claiming compensation and requesting refunds for delays and cancellations, based upon easyJet’s terms and Conditions, EU 261 legislation and the Montreal Convention

To liaise with courts to keep track of ongoing procedures (postponements, judgment dates)

To manage court mediators cases (conciliations de justice)

To manage a caseload of litigated claims and mediation cases from initial inception to settlement / final hearing, including compliance with court timescales, liaisons with third party legal representatives, court mediators drafting defences, and trial preparation

To access and interrogate aviation operational systems to find and provide information which might be required to support the defence of mediation and court cases and or support out of court settlements

Support the French Legal Advisor’s liaisons with easyJet’s internal and external legal representatives across France to ensure co-ordination of cases and settlements / judgments

To advise customer service on EU 261 legislation and other consumer law enquiries from national regulatory and enforcement bodies

Maintain databases and systems to ensure consistency and accuracy of information relating to disruptions of flights

Ensuring the timely payment of claims and accurate recording of payment data

Maintaining the precedent and evidence database for the Disputes Team

To assist in the representation of easyJet’s interests in administrative commission matters

To provide, on occasion, legal translations

Requirements of the Role

Fluent/native French language (C1 minimum on CEFRL) is required

Existing knowledge of French civil procedure law is an advantage

Knowledge of the aviation industry is an advantage

A legal background (such as Diploma in higher education in law (DUT carrrieres juridiques), or bachelor (Licence) in French law or equivalent or a career as paralegal/legal assistant with an interest in civil litigation.


Team player

Good communication skills

Strong relationship building skills with the ability to influence and negotiate

Ability to efficiently deal with large volumes of work

Numerate/ comfortable working with data

Experience in the use of Microsoft Office, including Excel & PowerPoint.

Additional European languages highly regarded


About the Company

Company: easyJet

Company Location:  Luton Airport

Estimated Salary:

About easyJet