Client Relations Executive Job at Skyservice Business Aviation – in Mississauga, ON
Skyservice is Canada’s leader in business aviation. Built on the key principles of safety and service, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations in Toronto, Montreal, Ottawa and Calgary. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.
SUMMARY OF RESPONSIBILITIES:
Support the process of annual contractual renewals by analyzing client budgets and preparing presentations for the client team as required;
Continually work to support the client team to ensure the highest level of customer service is being offered to Skyservice clients;
Review and analyze compliance with all client agreements and bring forward any discrepancies to the client team;
Support the client team in identifying any client-related operational & business risks to be escalated and resolved;
Coordinate activities across the functional groups (Charter Sales, Flight Coordination, and Finance) as assigned to ensure the delivery of a superior end-to-end client experience;
Coordinate, support or lead other projects as assigned to enhance client/customer experience.
QUALIFICATIONS AND SKILLS REQUIRED:
Bachelor’s Degree, College Diploma or equivalent post-secondary education required;
Between 3 – 5 years’ experience in a customer service, client facing role;
Previous experience with budget preparation and/or financial analysis is highly desired;
Advanced proficiency in Microsoft Office Suite preferred, particularly in Excel;
Exceptional customer service and communication skills;
Deadline driven with meticulous attention to detail to deliver projects on schedule;
A confident self-starter with the ability to multi-task, prioritize and develop relationships while working independently, confidentially and ethically;
Results driven and achievement oriented;
Confident ability to make sound business decisions;
Strong work ethic complemented by a positive can-do attitude.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
About the Company
Company: Skyservice Business Aviation –
Company Location: Mississauga, ON