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Claims Investigator Job at QBE – in Parramatta NSW

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Sydney

Type: Permanent, full time position

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The role

This is a rare and exciting opportunity for an experienced Investigator to join our Claim Investigations team.

As a valued member of the team you will be responsible for reducing our exposure to fraud and non-genuine claims across the Managed Fund Claims portfolio which includes Workers Compensation and other personal injury claims .

How will I help?

A day in the role may look a bit like this;

Analyzing suspected fraudulent and other non-genuine workers compensation claims

Manage high volume of investigation referrals to determine what claims require further investigation

Manage the investigation process associated with workers compensation and other personal injury claims , as required.

Instruct and manage external investigative service providers to ensure effective cost-efficient services are provided

Prepare clear and concise evidence matrix reports for claims to determine liability

Conduct desktop intelligence reports utilizing social media and other public data sources

Provide strategic investigative advice to claims

Devise surveillance strategies for Claims and external Counsel in support of suspected non-genuine personal injury claims.

Contribute to the refinement of processes and procedures to improve fraud analysis and procedures

Ability to adapt to legislative and industry changes

Where appropriate represent QBE Managed Fund Claims at industry forums (eg: Icare)

Your story so far

To be successful in the Claim Fraud Investigator Role you will have…

3 + years in an investigation role and or extensive claims management experience in Workers Compensation, or personal injury insurance products

Law enforcement or Insurance Investigation experience highly regarded

Strong analytical and attention to detail skills

Strong time management and ability to manage high volumes

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

12 weeks’ gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE’s Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Gold Employer status for 4 years in a row 2019 – 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Family First accredited employer since 2021

Join us

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Application Close Date: 15/09/2022 11:59 PM

How to Apply:
To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About the Company

Company: QBE –

Company Location:  Parramatta NSW

Estimated Salary:

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About QBE -