Claims Investigator Job at QBE – in Parramatta NSW
Time Type: Full time
Worker Type: Employee
Type: Permanent, full time position
Your part in a changing world
At QBE, our purpose is to enable a more resilient future.
We’re an international insurer and reinsurer with a local presence in 27 countries.
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.
We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.
Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.
This is a rare and exciting opportunity for an experienced Investigator to join our Claim Investigations team.
As a valued member of the team you will be responsible for reducing our exposure to fraud and non-genuine claims across the Managed Fund Claims portfolio which includes Workers Compensation and other personal injury claims .
How will I help?
A day in the role may look a bit like this;
Analyzing suspected fraudulent and other non-genuine workers compensation claims
Manage high volume of investigation referrals to determine what claims require further investigation
Manage the investigation process associated with workers compensation and other personal injury claims , as required.
Instruct and manage external investigative service providers to ensure effective cost-efficient services are provided
Prepare clear and concise evidence matrix reports for claims to determine liability
Conduct desktop intelligence reports utilizing social media and other public data sources
Provide strategic investigative advice to claims
Devise surveillance strategies for Claims and external Counsel in support of suspected non-genuine personal injury claims.
Contribute to the refinement of processes and procedures to improve fraud analysis and procedures
Ability to adapt to legislative and industry changes
Where appropriate represent QBE Managed Fund Claims at industry forums (eg: Icare)
Your story so far
To be successful in the Claim Fraud Investigator Role you will have…
3 + years in an investigation role and or extensive claims management experience in Workers Compensation, or personal injury insurance products
Law enforcement or Insurance Investigation experience highly regarded
Strong analytical and attention to detail skills
Strong time management and ability to manage high volumes
We are here to support you
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a row 2019 – 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Application Close Date: 15/09/2022 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About the Company
Company: QBE –
Company Location: Parramatta NSW