How to find the best jobs and apply...
How to find the best jobs and apply easily on Flying Career


Business Support Manager Job at Civil Aviation Authority – in London / Gatwick Airport

Date: 02-Aug-2022

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: £40,000-£50,000 depending on experience

Contract Type: Permanent

We are the UK’s aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Business Support Manager is responsible for the management and governance of departmental finance, contract and support functions. The post holder will ensure appropriate visibility of agreements as available to relevant stakeholders and in managing renewals will ensure timely consideration to provide the opportunity for the best possible procurement and service agreements.

This individual will have excellent IT service management experience, good supplier and vendor management experience, strong project management acumen plus a strong governance-oriented approach to IT Management. You will be joining a small yet progressive team with line management responsibility of five individuals.

About You

The successful applicant will have superior experience in business relationship management to work collaboratively on effective solutions. You will have broad knowledge of all contract management as well as experience of supplier and vendor management. You will ideally have previous line management experience or be able to demonstrate the readiness to take this next step in your career.

The role requires the ability to collaborate and influence at all levels drawing on experience of software asset management and understanding of different software licensing models – particularly Microsoft, Adobe and Cloud services.

A strong financial background with experience of managing budgets and controls will be a distinct advantage, as will understanding of quality management systems, benchmarking & audit methodology and experience of Buying Solutions Frameworks.

What Can We Offer You?

This role offers an ideal opportunity for professional development, through working within a highly experienced team and directly influencing senior leaders. The CAA believes that your development is our development, and we would be happy to support study towards relevant professional qualifications. The support doesn’t stop there though: we understand that work life balance is key and would be happy to consider those seeking part time work, from 3 days out of 5 to full time. We operate (and are committed to) a hybrid working model, with the flexibility to work remotely for part of the week.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit – Vetting explained – GOV.UK (

Given the impact of Covid-19, it’s likely that you will work remotely to begin with as we plan for a return to work within the government guidelines.

Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day to day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: 17th August

Interview Date: w/c 28th August

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

Job Segment: Cloud, Relationship Manager, Procurement, Contract Manager, Aviation, Technology, Customer Service, Operations, Legal

About the Company

Company: Civil Aviation Authority –

Company Location:  London / Gatwick Airport

Estimated Salary: