Base Manager, Full-time temporary 18 months (Calgary) Job at Executive Flight Centre Group Ltd – in Calgary, AB
Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.
EFC is seeking an experienced, results orientated people leader to support the diverse operations at our Calgary Base for a temporary 18-month position.
The Base Manager is responsible for the day-to-day operations and overall success of the Calgary operation run out of EFC’s FBO and Main Terminal locations. This role is expected to effectively and efficiently manage the complement of staff who continuously strive to provide a high level of customer service to our clients. This role is also expected to drive performance through innovation and the growth of the business through strong customer and supplier relationships. The Base Manager will also ensure the alignment of EFC’s corporate goals and overall business strategy with the Calgary operation.
Establish the overall vision and direction for the Calgary location which includes passenger handling, ground handling, fueling and other ancillary aviation services.
Responsible for financial performance of the location, including monthly income statement analysis and annual budgeting.
Assess, update and create business processes as required to drive operational efficiencies and business growth
Develop a work culture and environment of safety, empowerment, teamwork and continuous improvement.
Responsible for maintaining and scheduling appropriate staff levels to meet the quality and safety requirements of the operation.
Responsible for employee recruiting, performance management and terminations.
Establish annual goals for the operations and the team and measure performance regularly through key performance indicators; ensure that progress is being made.
Meet regularly with other location managers and senior management and share best practices amongst peers.
Manage the morale of the team with strong communications and by leading by example.
Provide exceptional customer service to the EFC’s valued clients.
Negotiate contracts with customers.
Understand and address customer inquiries and complaints.
Search for new business opportunities and revenue streams.
Qualifications and Experience:
Completion of a Post-Secondary diploma or degree in a technical field preferred.
Minimum five (5) years previous management experience with proven leadership abilities.
Valid driver’s license and ability to obtain an YYC airport RAIC (security clearance)
Able to provide valid proof of vaccination for Covid-19 is required as a condition of employment.
Effective leadership skills, with a strong focus on operations and business processes.
Strong experience in either bulk fuel services or airport refueling services is essential.
Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
Excellent communication skills, both verbal and written.
A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
Effective attention to detail and a high degree of accuracy.
Professional, punctual, meticulous and diligent.
Able to work collaboratively as a productive member of the EFC Team.
What EFC can offer:
Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
Paid Sick/Personal Days
Paid Vacation Days
Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
A discretionary bonus program based on over all company performance.
An incredible work environment focused on hard work, fun and celebrating our successes.
Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
Please include your resume and cover letter in one document when applying for this position.
EFC Group is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
About the Company
Company: Executive Flight Centre Group Ltd –
Company Location: Calgary, AB