Aviation Security Technician – Denver International Airport Jobs in Denver, CO at City and County of Denver

Title: Aviation Security Technician – Denver International Airport

Company: City and County of Denver

Location: Denver, CO

About Our JobDenver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

As an Aviation Security Technician, you will have the opportunity to interact with all airport departments, senior management, City departments, and all airport vendors, contractors, air carriers, and tenants, regarding the badging, fingerprinting and security training for over 33,000 airport employees. This position will perform front-line airport security work, processing requests for Security Identification Display Area (SIDA) badges, including Criminal History Records Checks, Security Threat Assessments, and other access authorizations at Denver International Airport (DEN).

Additionally, you can expect to:

Verify information submitted by individuals, companies and Authorizing Signatories. Ensures information submitted complies with all local and federal regulations

Maintain and apply an accurate knowledge of relevant local and federal regulations applicable to the processing of badging applicants. Establishes and maintains company profiles to establish access rights according to job duties, company function, Airport Security Program and TSA regulations

Communicate verbally and in writing with applicant and appropriate local, state, or federal officials for further information as necessary

Provide documented recommendations and solutions to improve current departmental processes and customer service, to include driving process efficiencies and waste reduction where applicable

Conduct the initial and renewing Authorized Signatory process and training classes

Provide assistance to customers in a prompt, efficient, courteous, and professional manner; works to resolve issues quickly and effectively

Display high standards of ethical conduct and attention to detail, promotes a positive and friendly atmosphere and demonstrates empathy towards customers and coworkers

Communicate effectively with others, verbally and in writing, considering the audience and nature of the information being shared

Answer high-volume phone requests for information

Perform other duties as assigned

About You

We are looking for a positive, energetic, team player who thrives in a fast pace high volume environment. In addition, we need someone who is flexible, reliable and has excellent communications and computer skills with attention to detail. Our ideal candidate will also have the following:

Associate’s or Bachelor’s Degree

Two plus years’ experience in Aviation, Security and/or Customer Service

Two years data entry experience, including experience with Microsoft Office products

Experience with security related and/or identity management software (Safe/Quantum Secure)

Experience with key performance indicators and metrics to improve operational performance (e.g. Power BI)

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