Associate Mobile Service Technician, Antwerp

The Role

At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.

As an Associate Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.

Responsibilities

Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available

Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target

Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers

Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments

Fill out service repair orders in Ranger app/SCA and make payment settlement with customer

Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes

End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped

Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels

Operate a variety of hand, power, and shop tools and maintain tools and equipment

Maintain records of time, expenses and materials

Support other service centers when needed

Work with a collaborative attitude and team spirit with your mobile team to achieve goals

Develop and maintain your own individual development plan

Requirements

Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)

Strong communication skills in English, and Dutch languages

Passion for Tesla and serve as advocate and brand ambassador to our customers

Demonstrate a safety minded attitude and safe work practice

Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Be strategic and proactive. You must think and plan ahead

Valid Driver’s license