Airport Services Supervisor Job at Sunwing Travel Group – in Dorval, QC
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.
We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.
To learn more about our vaccination policy, follow this link: https://bit.ly/2X4TOOk
Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://bit.ly/3ngVrne
The Airport Services Supervisor will be responsible for the daily management and organization of the check-in counters / gates along with the ramp and passenger service operation. The position will report to the General Manager and will be located at Montréal–Pierre Elliott Trudeau International Airport.
What You’ll Be a Part Of!
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel-loving team!
Great travel perks!
Open concept, collaborative workspace
See for yourself! @sunwinglife
What You’ll Do:
Coach, mentor, train and develop staff as required
Resolve customer complaints or answer customers’ questions regarding policies and procedures
Ensure the level of customer service provided meets or exceeds corporate standards
Ensure standard SOP’s are followed and safety protocols are adhered to at all times
Ensure that the handling partner is working in a productive and healthy environment
Provide guidance on matters of Documentation requirements
Coordinate daily and weekly information to all affected Airport Agencies, as well as during IROPS
Coordinate all ramp handling activities with all parties necessary involving Sunwing and/or sub-chartered aircraft in compliance with the Ground Handling Manual
Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents
Evaluate and improve the operation to achieve our safety and On Time Performance objectives
Support and work closely with OCC in situations as requested/required
Collaborate with and support other Sunwing departments with corporate policy
Prepare, maintain and update records, as required
Other duties as assigned
What You’ll Need:
At least 3 years of Airport/Airline/Aviation related experience
Strong customer service background
Ability to prioritize and meet deadlines, while ensuring safety is never compromised
Leadership/People management skills
Possess the ability to obtain an Airport Restricted Area Pass/ DA
We thank all who apply however only those who meet the qualifications will be contacted.
At Sunwing, diversity is important to us, follow this link: https://bit.ly/3DYzBel to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]
About the Company
Company: Sunwing Travel Group –
Company Location: Dorval, QC