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Air Export Coordinator Jobs in Jamaica, NY at Kuehne+Nagel

Title: Air Export Coordinator

Company: Kuehne+Nagel

Location: Jamaica, NY

Our JFK Team is looking for a new Air Export Coordinator

Your RoleThe position will support the air export departments with the day to day activities to handle the air export department traffic for Aviation department. These duties include but not limited to opening of files, production of internal documentation, updating file statuses, customer support, airline booking and arranging pick-ups and deliveries.

Your ResponsibilitiesThe purpose of the Air Export Coordinator is to coordinate Air Export shipments including opening of export files in KN system, production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Over airs offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner.

Air Export Coordinator is responsible to follow operational disciplines & regulatory compliance. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. This role is required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities.

Your Skills And Experiences

Client contact, ensure quality service is provided to customer

Ensures prompt and accurate, booking, documentation and invoicing;

Problem identification/ resolution, immediate reporting to manager, divisional manager or branch

Maintain lines of communication with clients, vendors and international operations contacts,

Work in accordance with QSHE working instructions, client SOP’s and procedures

Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.

Support the business implementation on operational level to meet customer expectations

Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions

Manage the movement of customer cargo into the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes

Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file

Assure proper information flow with sales and local management on changes and/or problems with external customers, with specific focus on Air Logistics Forwarding concerns

Provide timely responses to external/internal customers and other K+N offices

Insure accurate documentation is maintained in e-file (customs, compliance, communications, accounting)

Be technically competent and well informed of changes in customer service requirement and regulatory matters

Assure complete and accurate billing of files in accordance with corporate KPI / Customer SOP and rate file.

Responsible for financial tasks including timely GP reporting and entering all expected shipment cost with correct vendor codes for each file.

Report inconsistencies between Customer Profiles and rate structure incl. all loss files.

Visit customers whenever required to improve communication and service

Provide feedback in reference to vendors’ compliance with service standards and…

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About Kuehne+Nagel