Overview
Air Export Coordinator Jobs in Jamaica, NY at Kuehne+Nagel
Title: Air Export Coordinator
Company: Kuehne+Nagel
Location: Jamaica, NY
Our JFK Team is looking for a new Air Export Coordinator
Your RoleThe position will support the air export departments with the day to day activities to handle the air export department traffic for Aviation department. These duties include but not limited to opening of files, production of internal documentation, updating file statuses, customer support, airline booking and arranging pick-ups and deliveries.
Your ResponsibilitiesThe purpose of the Air Export Coordinator is to coordinate Air Export shipments including opening of export files in KN system, production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Over airs offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner.
Air Export Coordinator is responsible to follow operational disciplines & regulatory compliance. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. This role is required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities.
Your Skills And Experiences
Client contact, ensure quality service is provided to customer
Ensures prompt and accurate, booking, documentation and invoicing;
Problem identification/ resolution, immediate reporting to manager, divisional manager or branch
Maintain lines of communication with clients, vendors and international operations contacts,
Work in accordance with QSHE working instructions, client SOP’s and procedures
Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.
Support the business implementation on operational level to meet customer expectations
Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions
Manage the movement of customer cargo into the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes
Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file
Assure proper information flow with sales and local management on changes and/or problems with external customers, with specific focus on Air Logistics Forwarding concerns
Provide timely responses to external/internal customers and other K+N offices
Insure accurate documentation is maintained in e-file (customs, compliance, communications, accounting)
Be technically competent and well informed of changes in customer service requirement and regulatory matters
Assure complete and accurate billing of files in accordance with corporate KPI / Customer SOP and rate file.
Responsible for financial tasks including timely GP reporting and entering all expected shipment cost with correct vendor codes for each file.
Report inconsistencies between Customer Profiles and rate structure incl. all loss files.
Visit customers whenever required to improve communication and service
Provide feedback in reference to vendors’ compliance with service standards and…
