Overview

Account Manager, Flight Training – SF50 Jobs in Knoxville, TN at Cirrus Aircraft

Title: Account Manager, Flight Training – SF50

Company: Cirrus Aircraft

Location: Knoxville, TN

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.
Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.
Job Summary
The Flight Training Account Manager enhances the customers’ experience before, during and after flight training in order build lifelong customer/owner relationships. This position is the personal guidance liaison for training and aircraft ownership that relates to all Cirrus aircraft customers. Initial responsibilities include understanding the customers’ needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. This role works with department leadership to ensure uninterrupted customer service by cross training staff. The Flight Training Account Manager coordinates efforts with the Flight Operations and Flight Instruction Team. The Flight Training Account Manager must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience. The position is based at the Cirrus Vision Center in Knoxville, TN.
Duties and Responsibilities/Essential Functions

Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
Work with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal team.
Act as the central liaison for customer communication, verbal and written.
Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
Ensure a safe, efficient, and fair schedule for Flight Operations pilots, taking into account extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
Monitor and maintain the Training Management System for records and quality control auditing.
Identify, compile and maintain various key metrics.
Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
Ensure all Flight Training Account Management processes are scalable for future business growth.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and/or Experience:

4-year degree or equivalent years of relevant work experience
Strong organizational skills and excellent customer service
Aviation industry experience or working knowledge of aviation administration preferred

Qualifications

Strong customer service orientation
Excellent interpersonal and communication skills, both written and verbal
Ability to prioritize and multitask in a dynamic environment
Ability to work with other departments and outside vendors
Ability to plan, design, execute, and supervise administrative processes to support customer service
Ability to clearly explain tasks when cross training to ensure uninterrupted customer service
Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small
Well versed in standard Microsoft Office Software as well as Adobe suite

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Drives Results: Consistently achieves results, even under tough circumstances.
Ensures Accountability: Holds self and others accountable to meet commitments.
Interpersonal Skills: Communicates clearly; focuses on solving conflict; maintains confidentiality; treats others with respect & consideration; and works effectively in groups and with other departments across the organization
Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary.
Continuous Improvement: Generates and uses creative ideas to improve processes and services; adapts to change, works in an organized manner, uses time efficiently; and displays a positive outlook.

Ensures Exceptional Customer Service:

Energizes the Cirrus Service Essentials
Strives to improve service performance.
Anticipates guests’ needs and responds promptly.
Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This position is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

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