Account Manager

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

Head: Being Results Orientated & Leveraging Strengths

Heart: Providing Purpose & Having and Creating Trust

Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

As an Account Manager at DHL Express, you will be required to manage and develop a portfolio of prospects and existing customers through building strong relationships to ensure needs are not only met but recognized. You will be expected to exploit all new opportunities from existing and potential customers to ensure a maximum penetration of DHL in assigned territory.

Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximise growth of existing customers to achieve the individual sales (volume and profitability) targets

Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems (Comet) so that other DHL staff can access customer and territory information

Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognised and met

Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.

Ensure that customer’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place

Develop and implement an approach to secure competitors and prospects business in the shortest time possible

Establish Prospects pipeline to support this approach and target them accordingly

Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory

Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk.

Take appropriate corrective action internally and/or with the customer

Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship

Safety and Security

Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security

Adhere to customs / import / export procedures as applicable

Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay

There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Our Promise to You – Benefits

Competitive salary

Eligibility to participate in performance related bonus schemes

Generous holiday entitlement increasing with years completed service

Company pension scheme with excellent contribution rates

Life Assurance

Enhanced maternity pay

Generous company sick pay

A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more

Discounted Health Assessments

Access to professional employee assistance, wellbeing programme and qualified mental health first aiders

Excellent training and development opportunities with a strong focus on internal promotion

Your Profile – Skillsets and Attributes

Excellent Planning and Organising

IT literate

Excellent communication skills (oral and written)

Numerate

Commitment to excel

Building and managing partnerships

1-2 years sales background in a consultative selling environment within the International Express service industry

Business/commercial acumen

What’s Next?

Apply now and upload your CV online.

If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.