2023 Entry Level-Customer Service Engineer Jobs in Wichita, KS at Textron Aviation

Title: 2023 Entry Level-Customer Service Engineer

Company: Textron Aviation

Location: Wichita, KS

Job SummaryTo provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage. Provides service facilities, field service personnel and aircraft operators with technical assistance.

Job Responsibilities

Responds to incoming phone and email questions about maintaining and operating Textrurbopropon Aviation aircraft.

Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.

Organizes and sustains a technical file of existing and potential product improvements and serialized production changes.

Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with ManufacturingCustomer Quality.

Acts as liaison between Field Service and Manufacturing Customer Quality on customer problems and corrective measures.

When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.

Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data.

Prepares and presents technical program for operators conferences and technical seminars.

Coordinates with representatives of equipment suppliersSupplier Quality to achieve maximum reliability from installed equipment on the aircraft. Prepares reliability summary statement and recommendations for corrective action.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Take your career higher at Textron Aviation.

Competitive starting salaries with growth potential

Health benefits beginning day one

Tuition assistance and continuing education programs

12-paid holidays a year

Paid parental leave options

A new career awaits.

Education/ Experience

Bachelor’s degree required, or in lieu of degree one of these two:

3 years of relative aircraft maintenance experience + A&P license required.

3 years of relative aircraft maintenance experience + 2 year technical degree required

Preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience


Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.

Excellent oral, interpersonal, and written communication skills

Excellent customer service skills

Good computer skills

Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

Occasional travel, sometimes on short notice

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age…

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About Textron Aviation